Privacy Policy

At Raykulam, operated by VASHALIGRAM HEALING (OPC) PRIVATE LIMITED, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

Personal Information

When you create an account or subscribe, we collect:

• Name and email address
• Phone number (optional)
• Payment information (processed securely by Razorpay)

Usage Information

We automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and content viewed
• Time spent on the platform

2. How We Use Your Information

We use your information to:

• Process your subscription and provide access to content
• Send important account notifications and updates
• Improve our platform and content offerings
• Respond to your inquiries and support requests
• Send promotional content (only if you opt-in)
• Comply with legal obligations

3. Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details on our servers. Your payment information is encrypted and handled directly by Razorpay's secure systems.

4. Data Protection

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication

5. Information Sharing

We do not sell or rent your personal information. We may share limited data with:

• Payment processors: Razorpay for transaction processing
• Service providers: Hosting and analytics services that help us operate
• Legal authorities: When required by law or to protect our rights

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of promotional communications
• Download your data in a portable format

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance and dispute resolution.

9. Children's Privacy

Raykulam is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related inquiries or to exercise your rights:

• Email: support@raykulam.com
• Address: VASHALIGRAM HEALING (OPC) PRIVATE LIMITED, B-0/10 Economy Apartment, Jhill Park, J.C. Khan Road, Mankundu, Hooghly, West Bengal 712139, India