Digital Delivery Policy

Raykulam is a digital content platform operated by VASHALIGRAM HEALING (OPC) PRIVATE LIMITED. All our products and services are delivered digitally—we do not ship any physical items.

1. Digital Delivery

When you purchase a subscription on Raykulam:

• Access is granted instantly after successful payment confirmation
• You can immediately start streaming meditation videos, sound therapy, and other content
• Content is accessible through your account on raykulam.com
• No downloads required—all content is streamed online

2. Access Timeline

In most cases, access is granted within seconds of payment. However, in rare situations, delays may occur due to:

• Payment gateway processing delays
• Bank verification requirements
• Technical issues on our platform

If access is not granted within 24 hours of payment, please contact our support team immediately.

3. No Physical Shipping

Important: Raykulam is a 100% digital platform. We do not offer:

• Physical products or merchandise
• DVDs, CDs, or any physical media
• Printed materials or books
• Courier or postal deliveries

Please do not expect any physical delivery for purchases made on our platform.

4. How to Access Your Content

1. Log in to your Raykulam account at raykulam.com
2. Navigate to the content library
3. Browse and stream any content included in your subscription
4. Enjoy on any device with internet access

5. Supported Devices

You can access Raykulam content on:

• Desktop/Laptop: Chrome, Firefox, Safari, Edge browsers
• Mobile: iOS and Android browsers
• Tablets: iPad, Android tablets

A stable internet connection is required for streaming content.

6. Access Issues

If you face any difficulty accessing your purchased content:

• Ensure you're logged into the correct account
• Check your internet connection
• Try clearing your browser cache
• Attempt using a different browser or device

If problems persist, contact us at support@raykulam.com with:

• Your account email
• Order/Transaction ID
• Description of the issue
• Screenshots if possible

7. Service Availability

We strive for 99.9% platform uptime. Scheduled maintenance, if any, will be communicated in advance. During rare unplanned outages, we work to restore service as quickly as possible.

8. Payment & Currency

Prices may be displayed in multiple currencies (INR, USD, GBP) for convenience. However, all transactions are processed in INR (Indian Rupees) as per RBI and payment gateway regulations. Any currency conversion differences or bank charges are the customer's responsibility.

9. Contact Us

For delivery or access-related queries:

• Email: support@raykulam.com
• Response Time: Within 24 hours